Volunteer Program

The KanCare Ombudsman Volunteer Program is designed to help serve KanCare members in resolving problems regarding their services, coverage, access and rights. The program is currently training volunteers in the Kansas City Metro and Wichita areas.

All volunteers are asked to complete an application, background check and interview. Accepted volunteers complete in-person training and shadow and experienced staff member prior to starting their service. They are tested after their training for competency on the following subjects: 

  • Handling of calls and levels of inquiries
  • Practice cases and case studies
  • Resources for beneficiaries
  • Processes – applications, benefits, and claims
  • Grievances, appeals and state fair hearings

Volunteers will do ongoing training on various topics as part of their continuing education for the volunteer team. To contact the Ombudsman Office or a volunteer near you call 855-643-8180 or email.
Tawnya and Kelsey Ericka and Kelsey Office

Volunteer Application

Thank you for your interest in the KanCare Ombudsman Volunteer Program. We are always excited to begin working with the new volunteers and look forward to contacting you.
  1. You may print the application from the PDF provided below and mail your completed application to:
    KanCare Ombudsman Satellite Office
    c/o Josephine Alvey
    8915 Lenexa Drive
    Shawnee, KS 66214       
  2. Or call  Josephine Alvey, Volunteer Coordinator, (913) 942-3245
  3. Complete the Online Application to submit your application electronically.

Volunteer Testimonials

  • "My favorite part of volunteering at the Ombudsman's Office are the heartfelt 'thank yous' I have received have made many of my days." - Tawnya, volunteer since 2016
  • "I decided to volunteer at the KanCare Ombudsman because I wanted to get to know the Medicaid system better, and help people get the care they needed." - Carol, volunteer since 2015