The applicant, member or their authorized representative may submit a grievance in writing to
kdhe.KanCare@ks.gov. You can also call 785-296-8903. This phone number is only to be used for a grievance against the KanCare Ombudsman Office or the state.
No specific form is required when submitting a KanCare Ombudsman Office grievance.
Kansas Department for Health and Environment/Health Care Finance will send a letter of grievance resolution to the applicant, member, or their authorized representative within 30 calendar days following the date of resolution of the grievance.