OneCare Kansas

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OneCare Kansas Newsletter - April 2019

Latest News & Events

Robert (Bob) Bethell Joint Committee on
Home and Community Based Services and KanCare Oversight

Monday, April 29, 2019; 9am - 3:30pm.
Room 548-S; State Capitol
Joint Committee Information

Please contact Erica Haas at 785-296-1494 or if you would like to be
placed on the agenda.  

All conferees are required to submit 100 paper copies of their testimony to the Kansas Legislative Research Department by two to three business days prior to the committee meeting. All conferees are required to submit an electronic copy of their testimony to two to three business days prior to the committee meeting.

KanCare Amerigroup Contract Update 

The State of Kansas contract with Amerigroup expired December 31, 2018. Amerigroup maintained a local office until 3/31/19 to assist with the transition out of the Kansas market. As of 4/1/19, all Kansas emails and phone numbers are no longer in service. You must call the national provider assistance line, 1-800-454-3730 for assistance.

Providers have an on-going contractual relationship which survives the KanCare contract termination. Providers should use the terms of that contract for resolution of any issues or disputes. Depending upon the contract, normal provider disputes would follow the reconsideration, appeal and fair hearing pathway to resolve issues. Important to note, Amerigroup will consider a group appeal for the same issue. Please see the claims appeal form on the website below for instructions on how to do multiple claim appeals.

Please look at the bottom of the following website for Amerigroup guidelines, as well as any forms which may be required:

If you have followed these procedures and still need assistance, email KanCare at with appeal/fair hearing information, the amount in dispute and a description of the issue.


2.0 Implementation Rapid Response Calls


To ensure that implementation of KanCare 2.0 goes smoothly and to hear about any issues that are emerging early on, KDHE and KDADS are holding weekly implementation rapid response calls.

The call will occur on Thursdays at 9:00 AM until April 25th, 2019.

State staff, MCO staff, and other contractor staff will be on the line to provide updates and announcements and take questions from stakeholders about anything related to implementation.

The toll-free conference line number for these calls is: 1-833-791-5968. 
There is no conference code is; just tell the operator you are calling into the KanCare call.

Call Recording and Transcripts: (click for transcript and recording)

KanCare Advisory Council 


Date: May 6th

Time:  2:30-4:30 pm

Place:  Curtis State Office Building Room 530, 1000 Jackson St. Topeka, KS 66612

Join us:  
Staff from the Kansas Department of Health and Environment and the Kansas Department for Aging and Disability Services will provide program updates.

State of Kansas Awards Medicaid Contracts to Three Managed Care Companies

Aetna welcomed as new KanCare MCO, Sunflower and United continue service

Read the full press release State of Kansas Awards Medicaid Contracts to Three Managed Care Companies

Download the 2018 KanCare Infosheet (or to view digitally, click on the images on the right to open the Infosheet in original size)

2018 KanCare Infosheet_Page_1
2018 KanCare Infosheet_Page_2