KanCare (Clearinghouse)

800-792-4884

• To apply by phone or if you have questions about applying for KanCare
• To check on your application or if you are having problems with application process
• For KanCare renewals of applications
• To change the Responsible Party on your case
• To update your address and get your information

Managed Care Enrollment Center

866-305-5147

• To find out what managed care organization (MCO) you are assigned to
• If you did not received an enrollment package
• For reassignment or exceptions; to change your MCO

KanCare Eligibility Families and Children

800-792-4884

Fax Applications to: 800-498-1255

KanCare Eligibility Elderly and Persons With Disabilities

800-792-4884

Fax Applications to: 844-264-6285

Premium Billing

866-688-5009

For questions about paying bills (CHIP and Working Healthy)

Aetna Customer Service

855-221-5656
TTY: 711

Contact for these types of needs (these are just a few examples):

• Haven’t received medical ID card/lost medical ID card
• Change your primary care physician
• To ask a question about a prescription drug
• Find out if a service is covered
• Help finding a doctor
• To file a grievance or complaint about your MCO or one of it’s providers

Sunflower Health Plan Customer Service

877-644-4623
TTY: 711

Contact for these types of needs (these are just a few examples):

• Haven’t received medical ID card/lost medical ID card
• Change your primary care physician
• To ask a question about a prescription drug
• Find out if a service is covered
• Help finding a doctor
• To file a grievance or complaint about your MCO or one of it’s providers

United HealthCare Customer Service

877-542-9238
TTY: 711

Contact for these types of needs (these are just a few examples):

• Haven’t received medical ID card/lost medical ID card
• Change your primary care physician
• To ask a question about a prescription drug
• Find out if a service is covered
• Help finding a doctor
• To file a grievance or complaint about your MCO or one of it’s providers

Consumer Contact Numbers

See this consumer KanCare Contact List for information and phone numbers to get your questions answered. Not sure who to call?Who Should I Call - Consumers

Kansas Dept for Aging and Disability Services

800-432-3535

KDADS Website
(785-296-4986)

Dept. for Children and Families

1-888-369-4777
TTY: 1-785-296-1491

DCF Website

KDHE/Department of Health Care Finance

KDHE.KanCare@ks.gov
785-296-3982

KanCare Ombudsman Resources

KanCare Ombudsman Resources

KanCare Ombudsman Office (855-643-8180)

1-855-643-8180
Relay: 711
Kancare.ombudsman@ks.gov
www.KanCareOmbudsman.ks.gov

Do you have questions about Kansas Medicaid or KanCare? Need help?

Kansas Medicaid, known as KanCare, can be hard to understand. The KanCare Ombudsman office can help with:

• Answers to questions
• Resolving issues
• Understanding letters from KanCare
• Responding when you disagree with a decision or change
• Completing an application or renewal
• Filing a complaint (grievance)
• Filing an appeal or fair hearing
• Learning about in-home services also called Home and Community Based Services (HCBS)

Eligibility Fraud 

Medicaid Inspector General: 785-296-5050 or MedicaidIG@ag.ks.gov

Provider Fraud 

Medicaid Fraud Control Unit: 785-368-6220 or 1-866-551-6328