About / Contact Us

The KanCare Ombudsman Office helps people who are having problems with KanCare and have not been able to get the problem resolved. The office serves KanCare members and applicants in fixing problems about their services, coverage, access and rights.

Contact Us

Phone: 1-855-643-8180
Relay: 711
Email: KanCare.Ombudsman@ks.gov

Local Satellite Offices

There are two local satellite offices: Olathe and Wichita. Offices are staffed by KanCare Ombudsman volunteers who have an initial 30 hours of training on Medicaid and customer service and ongoing education classes as they continue to work.

Volunteers assist beneficiaries with questions, issues with the KanCare Clearinghouse and managed care organizations (MCOs), and completing KanCare applications. For in person assistance, see the Assistance Guide on the Ombudsman Resource Page for a location near you.

Olathe

Phone: : 1-855-643-8180 or 913-353-9141
Relay: 711

Address:
Catholic Charities
333 E Poplar Street
Olathe, KS 66061

Hours*:
Monday: 9 a.m. to 4 p.m.
Tuesday: 9 a.m. to 4 p.m.
Wednesday: 9 a.m. to 4 p.m.
Thursday: 9 a.m. to 4 p.m.
Friday: 9 a.m. to 12:30 p.m.
Hours may vary due to local, state or federal holidays.

Wichita

Phone: 1-855-643-8180 or 316-978-3567
Relay: 711

Address:
Community Engagement Institute / Wichita State University
238 N Mead (Old Town)
Wichita, KS 67202

Hours*:
Monday: 9 a.m. to 4 p.m.
Tuesday: 9 a.m. to 1 p.m.
Wednesday: 1 to 4:30 p.m.
Thursday: 10 a.m. to 2 p.m.
Friday: 9 a.m. to 1 p.m.
Hours may vary due to local, state or federal holidays.

Meet the Ombudsman

Kerrie Bacon

The KanCare Ombudsman is Kerrie Bacon. She has served as KanCare Ombudsman for more than five years. During that time, the office has grown from 1.5 full-time staff positions to 3 full-time staff.  The KanCare Ombudsman Office has opened two satellite offices with trained volunteers to help KanCare applicants and members that call on the toll free KanCare Ombudsman number.

The Ombudsman has helped people with disabilities for many years. Before becoming the Ombudsman, Ms. Bacon worked for the Kansas Commission on Disability Concerns for more than 10 years, as Interim Executive Director at the Kansas Council on Developmental Disabilities and in KDADS’ Money Follows the Person program. 

Ms. Bacon has done a great deal of work helping people find resources, answering questions and resolving their issues. Those skills are very helpful when working with people who contact the Ombudsman’s office.

Treating people with respect and dignity is a core value in the Ombudsman’s office. The primary role of the Ombudsman’s office is to help people understand how to navigate the KanCare system and assist them in solving problems.

The Centers for Medicare and Medicaid Services Special Terms and Conditions help define the roles and and duties of the Ombudsman's office.

Please call or email the Ombudsman’s office to talk about concerns you may have.

Toll-Free: 1-855-643-8180

Relay: 711
Email:  KanCare.Ombudsman@ks.gov