KanCare Ombudsman Office Survey and Listening Sessions

SURVEY

The KanCare Ombudsman Office helps Medicaid members and applicants with problems regarding their services, coverage, access and rights (for example: answering questions, resolving issues, understanding letters from KanCare, etc.)

The survey is to find out what our stakeholders think about how we are doing our job so we can make improvements. (Note: stakeholders include members, applicants, providers and others.)

The survey will take about 5 minutes to complete and is anonymous.

The survey was available until November 12, 2021.

Outcomes will be provided in the 2021 KanCare Ombudsman Annual Report. 

LISTENING SESSIONS

The KanCare Ombudsman Office will have five listening session by conference call to:

• Share information about the KanCare Ombudsman Office
• Ask stakeholders questions about how the office is doing (Note: stakeholders include members, applicants, providers and others)
• Have a question and answer time for participants

KanCare Ombudsman Listening Sessions – UPDATE!

The KanCare Ombudsman Office has experienced technology problems with the call-in phone number that was posted for the five listening sessions. 

• Today/Tuesday:The Tuesday, November 16, 11:30am call was cancelled.
• Going Forward:The rest of the listening sessions are at the same time but have a different call-in number and connecting by Zoom is now possible.

1. Here is the new zoom contact and call-in number, and meeting ID
   • Join from PC, Mac, Linux, iOS or Android: https://wichitastate.zoom.us/j/92400435018?pwd=M2lmNzNpQmVMRFh2ZmxadGxKSDBDZz09
   • Join from Telephone:
     • Dial +1 312-626-6799 
     • Meeting ID: 924 0043 5018, then Press #.
     • If asked for a Participant Code, just press #, no number is needed.
2. The remaining listening sessions.

• Tuesday, November 16, 2021; 5:30 pm to 7 pm
• Wednesday, November 17, 2021; 12:00 noon to 1:30 pm
• Thursday, November 18, 2021; 11:30 am to 1 pm
• Thursday, November 18, 2021; 6 pm to 7:30 pm. 

We are sorry for any inconvenience this technology problem may have caused for your participation.

If you have input you would like to provide and these remaining times do not work for your schedule, you may:

• send an email to: KanCare.Ombudsman@ks.gov
• or mail commnets to: KanCare Ombudsman, 503 S. Kansas Ave., Topeka, KS  66603. 

We will be taking input until December 10th, 2021.

Outcomes from the Listening Sessions will be provided in the 2021 KanCare Ombudsman Annual Report.

To accommodate people with disabilities, auxillary aides and services will be provided on request and reasonable modifications to policies and programs will be made.  To make an accommodation request contact Kerrie Bacon or call 785-296-6270.  Please make accommodation requests at least one week prior to the date.