KanCare Ombudsman Office Survey and Listening Sessions

SURVEY

The KanCare Ombudsman Office helps Medicaid members and applicants with problems regarding their services, coverage, access and rights (for example: answering questions, resolving issues, understanding letters from KanCare, etc.)

The survey is to find out what our stakeholders think about how we are doing our job so we can make improvements. (Note: stakeholders include members, applicants, providers and others.)

The survey was available 10/18/2021 through11/12/2021.
  

Outcomes are available in the 2021 KanCare Ombudsman Annual Report; Appendix A, page 29. 

LISTENING SESSIONS

The KanCare Ombudsman Office had four listening sessions (Nov 16-18, 2021) by Zoom/conference call to:

• Share information about the KanCare Ombudsman Office
• Ask stakeholders questions about how the office is doing (Note: stakeholders include members, applicants, providers and others)
• Have a question and answer time for participants

Outcomes are available in the 2021 KanCare Ombudsman Annual Report; Appendix B, page 44.