KanCare Ombudsman Office Survey

2022 KanCare Ombudsman Office Survey

The KanCare Ombudsman Office helps Medicaid members and applicants with problems regarding their services, coverage, access and rights (for example: answering questions, resolving issues, understanding letters from KanCare, etc.)

The KanCare Ombudsman Office Survey is used to find out what our stakeholders think about how we are doing our job, so we can make improvements. (Note: stakeholders include members, applicants, providers and others.)  The survey was available to the public during October 2022.  The results of the survey will be available with the 2022 KanCare Ombudsman Annual Report.  

Click here to see an overview of the KanCare Ombudsman Office: Overview

Past Survey and Listening Sessions

The KanCare Ombudsman Office had a survey and four listening sessions in 2021.  The purpose was to:

  • Share information about the KanCare Ombudsman Office
  • Ask stakeholders questions about how the office is doing (Note: stakeholders include members, applicants, providers and others)

Survey Outcomes are available in the 2021 KanCare Ombudsman Annual Report: Appendix A, page 29.  

Listening Sessions Outcomes are available in the 2021 KanCare Ombudsman Annual Report; Appendix B, page 44.