The KanCare Ombudsman Office helps Medicaid members and applicants with problems regarding their services, coverage, access and rights (for example: answering questions, resolving issues, understanding letters from KanCare, etc.)
The survey is to find out what our stakeholders think about how we are doing our job so we can make improvements. (Note: stakeholders include members, applicants, providers and others.)
The survey will take 5-10 minutes to complete and is anonymous.
The survey will be available until November 5, 2021. It is available in English and in Spanish.
Outcomes will be provided in the 2021 KanCare Ombudsman Annual Report.