OneCare Kansas

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OneCare Kansas Newsletter - July 2019
OneCare Kansas Provider Learning Forum

Latest News & Events

KanCare Advisory Council Meeting

Date: August 5, 2019  2:30-4:30 pm 

Place: Curtis Room 530

Join us:  
Staff from the Kansas Department of Health and Environment and the Kansas Department for Aging and Disability Services will provide program updates.

Robert (Bob) Bethel Joint Committee on
Home and Community Based Services and KanCare Oversight 

Date: August 26 and 27, 2019   

Place: 548-S; State Capitol Bldg

Joint Committee Information

Agenda to follow

KanCare Amerigroup Contract Update 

The State of Kansas contract with Amerigroup expired December 31, 2018. Amerigroup maintained a local office until 3/31/19 to assist with the transition out of the Kansas market. As of 4/1/19, all Kansas emails and phone numbers are no longer in service. You must call the national provider assistance line, 1-800-454-3730 for assistance.

Providers have an on-going contractual relationship which survives the KanCare contract termination. Providers should use the terms of that contract for resolution of any issues or disputes. Depending upon the contract, normal provider disputes would follow the reconsideration, appeal and fair hearing pathway to resolve issues. Important to note, Amerigroup will consider a group appeal for the same issue. Please see the claims appeal form on the website below for instructions on how to do multiple claim appeals.

Please look at the bottom of the following website for Amerigroup guidelines, as well as any forms which may be required:

If you have followed these procedures and still need assistance, email KanCare at with appeal/fair hearing information, the amount in dispute and a description of the issue.


2.0 Implementation Rapid Response Calls

To ensure that implementation of KanCare 2.0 went smoothly and to hear about any issues that were emerging early on, KDHE and KDADS held weekly implementation rapid response calls. The calls occurred on Thursdays at 9:00 AM, until April 25th, 2019.  State staff, MCO staff, and other contractor staff were on the line to provide updates and announcements and take questions from stakeholders about anything related to implementation. 

Call Recording and Transcripts: (click for transcript and recording)

State of Kansas Awards Medicaid Contracts to Three Managed Care Companies

Aetna welcomed as new KanCare MCO, Sunflower and United continue service

Read the full press release State of Kansas Awards Medicaid Contracts to Three Managed Care Companies

Download the 2018 KanCare Infosheet (or to view digitally, click on the images on the right to open the Infosheet in original size)

2018 KanCare Infosheet_Page_1
2018 KanCare Infosheet_Page_2