The member or member’s authorized representative may submit an appeal either orally or in writing.
To submit a managed care Appeal by telephone call:
Aetna 1-855-221-5656 TTY 711
Sunflower 1-877-644-4623 TTY 1-888-282-6428
United 1-877-542-9238 TTY 711
To submit a managed care Appeal by fax send to:
Aetna 1-833-857-7050
Sunflower 1-888-453-4755
United Healthcare Not available
To submit a managed care Appeal by mail send to:
Aetna
Appeal and Grievance Department
9401 Indian Creek Parkway
Overland Park, KS 66210
Sunflower
Quality Department
8325 Lenexa Drive, Suite 200
Lenexa, KS 66214
United
Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
To submit a managed care Appeal in person go to:
Aetna
Appeal and Grievance Department
9401 Indian Creek Parkway
Overland Park, KS 66210
Sunflower
Quality Department
8325 Lenexa Drive, Suite 200
Lenexa, KS 66214
United
Grievances and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364