Important Updates:
The KanCare website has a new look and the same information you rely on. This is the official KanCare website.
KanCare
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About Us
The KanCare Ombudsman Office, previously part of the Kansas Department of Aging and Disability Services, became a new independent agency under the Office of Public Advocates as of 7/1/2022, according to the Governor’s Executive Order No. 21-27.
Key Points:
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Appointment: The KanCare Ombudsman is appointed by the governor for a five-year term and may continue serving until a successor is appointed.
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Attachment: The Office of Public Advocates is attached to the Department of Administration.
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Support: The Secretary of the Department of Administration will provide technical assistance and advice as needed but will not have authority over the Office of Public Advocates.
Contact
Questions about KanCare/Medicaid? Do you need help?
Kansas Medicaid, known as KanCare, can be hard to understand.
The KanCare Ombudsman Office can help with:
- Answers to questions
- Resolving issues
- Understanding letters from KanCare
- Responding when you disagree with a decision or change
- Completing an application or renewal
- Filing a complaint (grievance)
- Filing an appeal or fair hearing
- Learning about in-home services, also called Home and Community Based Services (HCBS)
- Listen, offer ideas, resources and options
- Be respectful, encouraging, resourceful and helpful
For information on how to contact the KanCare Ombudsman Office, please visit About/Contact Us.
Resources
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