All training sessions are virtual and accessed through Xchange, the AuthentiCare learning management system (LMS). For assistance with Xchange, refer to the Xchange User Manual.

After registering for Xchange, you'll receive an email notifying you of your approved registration. Then, you can log into Xchange. Live training sessions can be accessed through the Events Calendar in Xchange. 

Mobile Application Training

The mobile application training session covers how providers can set up the app and how providers can teach workers how to use the app to check in and check out. Upcoming training sessions are listed below:

• September 10, 2024 at 10:00 a.m. – 11:00 a.m. CT
• October 7, 2024 at 9:00 a.m. – 10:00 a.m. CT
• November 11, 2024 at 9:00 a.m. – 10:00 a.m. CT
• December 16, 2024 at 9:00 a.m. – 10:00 a.m. CT

Workers who use EVV can utilize the AuthentiCare mobile application training video for further assistance.  

Live Q&A

The live Q&A session will go over AuthentiCare announcements that were already communicated through email. Agency administrators can also bring AuthentiCare questions to the group and get them answered. Upcoming training sessions are listed below:May 29, 2024, at 10:00 a.m. – 11:00 a.m. CT

• September 18, 2024, at 10:00 a.m. – 11:00 a.m. CT
• October 16, 2024, at 10:00 a.m. – 11:00 a.m. CT
• November 13, 2024, at 10:00 a.m. – 11:00 a.m. CT
• December 11, 2024, at 10:00 a.m. – 11:00 a.m. CT

Provider Overview Training

The provider overview training sessions will go over everything a provider agency administrator needs to know to get started with AuthentiCare – including but not limited to setting up the portal, scheduling, creating claims, billing for claims, and reporting. These are scheduled at various times for provider convenience. Check the Events Calendar in Xchange to see when the next overview training is scheduled.  

New Features Training

The new features training sessions are meant for current AuthentiCare users to learn about new features becoming available in AuthentiCare.

 January Release

• December 9, 2024 at 9:00 – 10:30 AM CT
• December 12, 2024 at 9:00 – 10:30 AM CT
• December 16, 2024 at 9:00 – 10:30 AM CT
• January 7, 2025 at 9:00 – 10:30 AM CT
• January 13, 2025 at 10:00 – 11:30 AM CT

Additional AuthentiCare Support

AuthentiCare Support is available Monday through Friday from 7:00 AM – 7:00 PM CT.

• AuthentiCare.Support@Fiserv.com
• 800-441-4667