This process is for applicants, members or their authorized representative who have been in contact with the KanCare Ombudsman Office and are dissatisfied with the help they have received.
For grievances regarding eligibility, managed care organizations (Aetna, Sunflower, United), Fee for Service (FFS), and providers go to Appeals, Hearings & Grievances (ks.gov) for assistance.
It is an expression of dissatisfaction about contact with the KanCare Ombudsman Office. It is NOT an expression of dissatisfaction regarding eligibility, managed care organizations, FFS services, or providers.
The applicant, member or their authorized representative may submit a grievance in writing to kdhe.KanCare@ks.gov. You can also call 785-296-8903. This phone number is only to be used for a grievance against the KanCare Ombudsman Office or the state.
No specific form is required when submitting a KanCare Ombudsman Office grievance.
No. An applicant, member or their authorized representative may submit a grievance at any time.
Kansas Department for Health and Environment/Health Care Finance will send a letter of grievance resolution to the applicant, member, or their authorized representative within 30 calendar days following the date of resolution of the grievance.