KanCare Ombudsman Office

NEW Small Agency!

  • The KanCare Ombudsman Office was located in Kansas Department of Aging and Disability Services since KanCare was started in 2013.  The Governor’s Executive Order No. 21-27 places the KanCare Ombudsman Office as a new small agency, in the new Office of Public Advocates.
  • This Executive Order determines the following for the KanCare Ombudsman Office going forward.
    •  The KanCare Ombudsman will be appointed by the Governor for a term of five years, and may continue to serve beyond such five-year term if needed until a successor is appointed.
    • The Office of Public Advocates will be attached to the Department of Administration. 
    • The Secretary of the Department of Administration will provide technical assistance and advice as the Secretary deems reasonable and necessary to assist the Office of Public Advocates and its entities to function as independent state officials or agencies.
    • And finally, neither the Secretary of the Department of Administration nor the Department of Administration shall have authority over the Office of Public Advocates. 
  • The transition was official with the start of the new state fiscal year, 7/1/2022.

Questions about KanCare/Medicaid? Do you need help?

Kansas Medicaid, known as KanCare, can be hard to understand.  

The KanCare Ombudsman Office can help with:

  • Answers to questions
  • Resolving issues
  • Understanding letters from KanCare
  • Responding when you disagree with a decision or change
  • Completing an application or renewal
  • Filing a complaint (grievance)
  • Filing an appeal or fair hearing
  • Learning about in-home services, also called Home and Community Based Services (HCBS)
  • Listen, offer ideas, resources and options
  • Be respectful, encouraging, resourceful and helpful

For information on how to contact the KanCare Ombudsman Office, go to About/Contact Us.
KanCare Ombudsman Brochure